IAP Knowledge Base

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Study Support

Study Support

Here you will have all our FAQs, tips and links to more information to help you navigate your student portal and your studies.

Last updated on 31 Oct, 2025

Articles

What to do first!

New to IAP? Here is a run-down on what you should do first.

What if I need an extension?

Time goes by, so slowly

What types of files can I upload to my Student Portal?

The Learning Plan for Your Course

Each course has a Learning Plan that has been designed and created to help you with your learning.

Where is the AHA code of ethics?

Where can I find a treatment plan template?

Making payments

you need to make sure you know how to pay for things

Where can I find a professional development plan template?

Where can I find a generic intake form?

Do I need a consent form?

consent is important

Study tips

be easy on you.

I can't remember or don't have a USI

A USI (universal Student Identifier) is a government number issued to students who have enrolled in accredited courses. This number is issued once and will follow you throughout your studies

What types of documents can I upload into my student portal?

Healing the Healer: How to Understand and Avoid Natural Therapist Burnout

3 Easy Ways to Market your Hypnotherapy Business

Mobilize - the IAP Community Space

Mobilize is a community space for all our students at IAP

The Millanote

Your class specific resource place.

Orientation to study eLearning Module

This is a good place to start. A specially designed eLearning module to help you get started with study at IAP

The Structure of the 10791NAT Diploma of Clinical Hypnosis and Strategic Psychotherapy

The structure of the course, what units you need to complete and electives required

RPL - Recognition of Prior Learning and Cross Credit

RPL and Cross Credit are ways in which you may be able to get credit for previous studies and experience.

Recognition of Courses

What associations recognise our courses? Recognition is different from accreditation.

I have questions about the content in my course

Any questions about the content of your course need to be directed to your facilitator

Where can I find my class Millanote?

A Millanote is set up for each class. Here the facilitator will drop class-specific resources

Where is my Student Portal user guide?

Need help with your Student portal? There is a very helpful online user guide page with videos developed for our students

What happens when I complete all the units?

You have completed the units and are ready to graduate!

CHC51015 Diploma of Counselling Course Structure

Course structure of the Counselling Diploma

I can't find IAP as an Institute when I go to access my Cengage e-Books

Sometimes IAP does not come up in the listing on the Cengage e-Book site for Counselling students.

Counselling Practical Webinars

These are part of the your learning in the CHC51015 Diploma of Counselling.

CHC51015 Diploma of Counselling Study Plan and Example Study Calendar

The CHC51015 Diploma of Counselling is a 100% online Diploma. As such students go at their own pace. However, we have some guidance for you in terms of where to start and where you could look at being at different stages of your Diploma.

Joining the Australian Hypnotherapists Association (the AHA)

When you complete your 10791NAT Diploma of Clinical Hypnosis and Strategic Psychotherapy, you can join the AHA. Here is the information you need to know about joining the AHA.

I cannot move on from a section of my counselling learning module

A simple fix to this common issue

Can I attend modules even if I have not completed the assessments?

Some students have asked if completion of assessments in DCHHYP501, 502, 503 and 504 is a requirement for attending modules 2, 3 and 4...

How to Add Our Email Address to Your Safe Senders List or Address Book.

This is the way to make sure our emails to you do not get put into your SPAM or JUNK mail.

10791NAT Diploma of Clinical Hypnosis and Strategic Psychotherapy Recommended Study Plan

The 10791NAT Diploma of Clinical Hypnosis and Strategic Psychotherapy has a significant amount of self-paced study. We have developed some guidance for you in terms of where to start and where you could look at being at different stages of your Diploma.

Need Technical Support? This is Free and Effective.

These days with online courses, web-based videos, tags, meta-data and many things, students sometimes need some tech support for basic and some not so basic things. IAP does not have the resources to provide dedicated tech support (although we try!) - it is best to get it from a dedicated source, and even better when it is free!

The Heart of Quantum Linguistics

The purpose of this article is to give you enough of a basic understanding of the processes so that you can use this linguistic pattern for yourself if you desire to expand your consciousness on any thought or issue you're dealing with.

Sleight of Mouth


All of our thoughts and actions are undertaken within a frame of reference (of which we may or may not be conscious). Sometimes these frames lock us into very restrictive thinking that limits the choices we have in life. Using reframes, we can assist ourselves and others to get a different perspective on a problem and potentially other possible solutions. Reframing by itself seldom resolves the problem.

Overview of Graves' Values Levels

Graves values Levels are content-free, process-oriented constructs that relate as effectively to cultures, subcultures, societies, and nations as they do to individuals. Individuals within a culture or nation can have an array of Levels manifesting. The Level through which an individual or a nation views the world is related to the central issues or problems being faced (Beck, 1999).

IAP Student Handbook

Here is the link to your Student Handbook - a real page turner!

PlayDates

Information on Playdate Sessions

FREE Study Support Groups

Do you need help with your studies? Are you stuck? You can book in for support from our assessors and facilitators - join one or more of our free Study Support Groups You can ask for help regarding: -answering specific questions -practical demonstrations requirements -how to do the role plays etc -what to expect when doing a 'live' assessment Students report they have found these sessions very helpful and often provide clarity and help alleviate concerns. NB these study support groups currently only cover units relating to hypnosis and strategic psychotherapy units and practical assessments. For further help with counselling, units contact support@iap.edu.au

Tips for starting your own Practice

A quick and easy read to review when getting ready to start your own practice.

Australian Counselling Association Membership

When you graduate from our CHC51015 Diploma of Counselling, you can apply for LEVEL 1 Membership with the ACA

What is a Milanote?

Class Specific resources to support your studies

What is the Gordian Knot?

Ever wondered what the Gordian Knot comes from? Read on!

Gordian Therapy Treatment Plan

A copy of the standard Gordian Therapy Treatment plan for your use

What are Strategic Therapies?

A general definition of the broad area of Strategic Psychotherapy as a part of Brief strategic and interactional therapies

What is Strategic Psychotherapy

An extract from Gordon Young's text, "A Clinician's Guide to Strategic Therapy" explaining strategic therapy

How to Apply for Australian Counselling Association (ACA) Membership

How to apply for your ACA membership (for CHC51015 Diploma of Counselling students)

Opportunities for Improvement Form

IAP takes feedback and suggestions seriously and follows a continuous improvement regime. We value your feedback and the Opportunities for Improvement Form (OIF) is one way you can give us your valuable feedback.

CHCCSL001 Establish and Confirm the counselling relationship - Overview, Summary and Common Questions

Summary: CHCCSL001 is a unit of competency aimed at equipping vocational students with the necessary skills and knowledge to establish and confirm a counselling relationship. This unit is part of various qualifications within the community services sector. The focus is on building a strong foundation for effective counselling by creating a supportive, empathetic, and professional environment for clients.

Declaring a disability, impairment or long-term conditions

This article demonstrates how to declare to IAP if you consider yourself to have a disability, impairment or long-term condition under your VET details and also explains why you might need to do this.

Support Services

The following list of Support Services is to be used for providing students with referrals to external providers as required.

Ineffective Compartmentalisation

A common Cognitive Distortion

External Locus of Control

Negative Future Orientation

Low Tolerance for Ambiguity

Internal Orientation

Global Thinking

Asking Strategic Questions

Gordon explains strategic questioning and the strategic interview

Registration for CHC43315 - Certificate IV in Mental Health Tutorials

In this article you will be guided on how to register for any CHC43315 Certificate IV in Mental Health Tutorial.

Writing a Book Review

The Future of the CHC51015 Diploma of Counselling and the Counselling and Psychotherapy Industry - facts and fictions

We hope that the title of this post got your attention! There has been a bit of talk around the future of the Diploma and how it relates to the ACA and the Government National Standards for Counselling and Psychotherapy. We have heard and read information in Mobilise and in other platforms, that is incorrect and in some cases quite misleading. So we are hoping that this post will clarify some facts and answer some of the questions you may be asking yourself about the future of counselling and psychotherapy in Australia and the Diploma that you are all doing. Denise and I (Jorge) are both professional members of the ACA and involved in the sector and are participating in some of the groups concerned.

Credit Notes valid with IAP

This article covers frequently asked questions regarding credit notes issued by IAP and what they mean for you.

Course Practical Sessions, Workshops, Webinars and or Tutorials

Most of IAP's Qualifications will have a practical (class) component also referred to as Practical Sessions, Workshops, Webinars and or Tutorials depending on the enrolment. This article will provide you with information about practical sessions as well as how to join these classes.

Defer your Enrolment

Below is some information on deferrals

How to Access your E-Textbook(s)

The CHC81015 - Graduate Diploma of Relationship Counselling and CHC43315 Certificate IV in Mental Health do have e-textbook recourses inclusive with the enrolment. This article will help you navigate where to get these.

Online Etiquette and Behaviour Guidelines for Students and Staff

Not receiving Cengage reset link for "forgot password"

Forgot your password and having trouble reseting your Cengage password?

COUNSELLING SKILLS PRACTICE SESSIONS

Information on COUNSELLING SKILLS PRACTICE SESSIONS

Accessing your Online Lessons

CHC51015 Diploma of Counselling Specialisation and Elective Options

Are you considering what specialisation or what electives to choose in your CHC51015 Diploma of Counselling? Here is some information to help you decide.

Medicare & Private Health

Important information regarding medicare and private health in relation to IAP's courses.

Book a time to speak to Jorge Rebolledo (Head of Learning / RTO Manager)

Book a Time to Speak to Joanna Neophyton (Counselling and Mental Health Facilitator and Assessor)

This is where you can book a time to speak with Jo. Scroll down to access her schedule and booking page.

How to Write Case Notes

What is Critical Reflection?

The Risk of Advise Giving (P.S. Never give advise!)

Crisis and De-Escalation Strategies

Confidentiality, Scope and Practical Application

Suicidal Ideations and Self Harming Behaviour

Domestic and Family Violence

Book a time to speak to Tim Horrocks (Student & Learning Support Manager)

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